Privacy Policy
How we collect, use, and protect your personal information when you use Lumina Art services.
Privacy Policy
Your privacy matters to us. This policy explains how we collect, use, and protect your personal information.
1. Information We Collect
We collect only the information you provide directly to us:
- Name and contact details (email, phone number)
- The photo you upload for mockup and production
- Size and customization preferences
- Shipping address
- Communication history (via WhatsApp, email, or social media)
2. How We Use Your Information
Your information is used solely for:
- Creating your free mockup and producing your custom artwork
- Communicating with you about your order
- Shipping your completed artwork
- Improving our services
We do not sell, rent, or share your personal information with third parties for their marketing purposes.
3. Photo Handling
The photo you upload is used exclusively to create your mockup and artwork. With your consent, we may display the finished artwork (without personal identifiers) in our gallery. You may opt out of this at any time by contacting us.
4. Data Security
We implement reasonable security measures to protect your information. However, no method of transmission over the Internet is 100% secure. We retain your order-related information for as long as necessary to fulfill your order and comply with legal obligations.
5. Third-Party Services
We use third-party services for payment processing and website analytics. These providers have their own privacy policies governing the use of your information:
- Cloudflare Pages (website hosting)
- Payment processors (credit card transactions)
- Cloudflare Web Analytics (anonymous site usage data)
6. Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction or deletion of your data
- Withdraw consent for photo display in our gallery
- Request a copy of your order-related data
To exercise these rights, contact us via WhatsApp at +86 15516938637 or email quote@lumina-art.com.
7. Cookies
Our website uses Cloudflare Web Analytics, which uses a privacy-preserving measurement approach that does not track individual visitors. No cookies are used for personal identification or advertising purposes.
8. Updates to This Policy
We may update this privacy policy from time to time. Changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.
9. Contact
If you have any questions about this privacy policy or how your information is handled, please contact us:
- WhatsApp: +86 15516938637
- Email: quote@lumina-art.com
- Facebook: facebook.com/profile.php?id=61583639380354