What customers ask most before ordering.
From photo requirements to pricing, from how it works to delivery times - here are the most frequently asked questions from customers, to help you quickly understand Lumina Art crystal custom service.
What photos work best?
Clear Subject, Natural Light, Photos with sharp faces or pet eyes work best. The person or pet shouldn’t be too small, The background shouldn’t be too cluttered.
Is the mockup truly free?
Yes. You provide the photo, we create the mockup. Pay only if you are satisfied. No obligation.
How do I pay?
After you approve your free mockup, head to the payment page, select your approved size, and pay securely via Stripe. We accept all major credit cards. Your payment is processed directly by Stripe — we never see your card details.
Why no instant quote after uploading?
Because the finalPricingis tied to the selected size, We need to first confirm the size range suitable for your photo. Without a mockup first, direct quoting wouldn’t be accurate, nor fair.
How do I pay?
After you approve your free mockup, head to the payment page, select your approved size, and pay securely via Stripe. We accept all major credit cards. Your payment is processed directly by Stripe — we never see your card details.
How is pricing calculated?
Directly priced by selected size. For example 40x40cm is $250, 40x60cm is $340, and so on.n. Select a size and see the correspondingPricing, Completely transparent.
How do I pay?
After you approve your free mockup, head to the payment page, select your approved size, and pay securely via Stripe. We accept all major credit cards. Your payment is processed directly by Stripe — we never see your card details.
What is the difference between 1.1mm and 2mm?
~1.1mm smaller crystals, more pieces fit in the same size, smoother light-to-shadow transitions, Facial contours, Fur and edge detail will be more complete. The tradeoff is higher difficulty and time.
How do I pay?
After you approve your free mockup, head to the payment page, select your approved size, and pay securely via Stripe. We accept all major credit cards. Your payment is processed directly by Stripe — we never see your card details.
What sizes are available?
We offer 11 standard sizes, from 40x40cm ($250) to 100x120cm ($780). Specific sizes and pricing available on the Customizethe page for direct selection and viewing. Custom Sizecontact customer service.
How do I pay?
After you approve your free mockup, head to the payment page, select your approved size, and pay securely via Stripe. We accept all major credit cards. Your payment is processed directly by Stripe — we never see your card details.
Can I add a frame?
Can be confirmed as a follow-up option. FramingPricingwill be based on the final size, frame style and shipping method calculated separately.
How do I pay?
After you approve your free mockup, head to the payment page, select your approved size, and pay securely via Stripe. We accept all major credit cards. Your payment is processed directly by Stripe — we never see your card details.
How long does production take?
Production time depends on size and order volume. Larger sizes, take longer to handcraft. We’ll provide an estimated completion date after mockup approval.
How do I pay?
After you approve your free mockup, head to the payment page, select your approved size, and pay securely via Stripe. We accept all major credit cards. Your payment is processed directly by Stripe — we never see your card details.
Can I buy existing artworks?
Yes. Artworks on the Before & After page are available. Custom orders also welcome.
How do I pay?
After you approve your free mockup, head to the payment page, select your approved size, and pay securely via Stripe. We accept all major credit cards. Your payment is processed directly by Stripe — we never see your card details.
How do I pay?
After you approve your free mockup, head to the payment page, select your approved size, and pay securely via Stripe. We accept all major credit cards. Your payment is processed directly by Stripe — we never see your card details.
Contact Us
Send us your photo through any channel below for a free mockup.